POLICIES

 

SHIPPING POLICY

ESTIMATED DELIVERY TIME AND COST VARY BY LOCATION. 

PLEASE ALLOW UP TO 3-5WEEKS FOR DELIVERY OF YOUR ITEM AS PRODUCTION AND DELIVERY TIMES VARY.

PLEASE PURCHASE “READY TO SHIP” ITEMS SEPARATELY FOR IMMEDIATE PROCESSING. 

 

WHEN WILL MY ORDER BE SHIPPED AND DELIVERED?

DELIVERY TIMES ARE ESTIMATES AND START FROM THE DATE OF DISPATCH. YOUR ORDER SHIPS DIRECTLY AFTER PRODUCTION WHICH IS 3-4 WEEKS UNLESS STATED OTHERWISE.

PLEASE NOTE THAT IN SOME AREAS OF THE WORLD THERE IS A LIMITED RANGE OF DELIVERY SERVICES AVAILABLE. WE WILL ENDEAVOR TO SEND YOUR ORDER OUT AS QUICKLY AS POSSIBLE, BUT WE CANNOT BE RESPONSIBLE FOR DELAYS AS A RESULT OF REMOTE DELIVERY LOCATIONS OR ADVERSE WEATHER CONDITIONS.

 

AM I RESPONSIBLE FOR DUTY AND / OR CUSTOMS FEES?

THE RECEIVER IS RESPONSIBLE FOR ALL CUSTOMS TAXES AND FEES THAT MAY APPLY TO INTERNATIONAL SHIPMENTS.

 

WHAT INFORMATION IS REQUIRED FOR ONLINE ORDERS?

WHEN PLACING YOUR ORDER, PLEASE ENSURE THAT THE BILLING AND SHIPPING ADDRESS DETAILS ARE CORRECT. IF YOUR BILLING AND SHIPPING ADDRESSES DO NOT MATCH, YOUR ORDER WILL AUTOMATICALLY BE CANCELED AND REFUNDED.

WE ARE UNABLE TO REDIRECT SHIPMENTS ONCE THEY HAVE LEFT OUR WAREHOUSE.

  

RETURN POLICY 

ALL SALES ARE FINAL. 

IF YOU RECEIVE A PRODUCT YOU DID NOT ORDER, OR IF YOUR ITEMS ARE DAMAGED IN TRANSIT, PLEASE INITIATE A DOMESTIC RETURN BY EMAILING  CARLY@LOSTINTRICACY.COM WITHIN FOURTEEN (14) DAYS OF PURCHASE. WE WILL SEND YOU A RETURN LABEL.